Frequently Asked Questions

Common questions

  • Is the heated pool available for rent?

    The heated pool is available for rent during the winter season, contact us: (48)3369-2354 for more information and come have fun with us!

  • Information about winter season birthday packages:

    If the birthday falls on a weekday that we are not open, it will be valid for the next day that we are open.

  • What are the park's opening hours?

    Opening hours from 10 am to 6 pm.

  • I bought the ticket and couldn't go, is it possible to change the date?

    The ticket is valid for the entire 2023/2024 season, without the need for exchanges. However, the ticket at the promotional price must be used by the date indicated. After this date it will no longer be accepted.

  • Is it cheaper to enter the park after noon?

    No, the ticket price remains the same as the full day ticket.

  • How long does the summer season last?

    The 2023/2024 summer season runs until the end of March. After this date, the winter season begins, where the heated pool becomes available for rental for private events on weekends.

  • What are the documents for half-price tickets and students:

    Identification document and one of the documents below:

  • Where is the park?

    The Park is located in the North of Florianópolis Island, close to Ingleses Beach, 30 km from the city center on the Armando Calil Bullos highway (SC 403), 3868 - CEP 88058-000 - Ingleses, Florianópolis - SC - Brazil.

  • What is the size and temperature of the heated pool?

    The heated pool is 280 square meters and the temperature is 30 degrees.

  • Do people with disabilities get a discount?

    In the case of disabled people, it varies depending on the case, but in general, the person needs to confirm the special situation through legal documentation. In the case of

  • When do ticket sales start?

    Tickets are now available. You can check the full schedule of prices and dates on our website www.aguashowpark.com.br.

  • Any promotion or partnership with any company?

    We do not have partnerships with companies.

  • Any promotions for Florianópolis residents?

    We currently do not have any specific promotions for Florianópolis residents, but as soon as we do, we will publish them here on the page!

  • Do you have a changing table?

    Yes, the park has a changing table.

  • Payment methods?

    On the website we only accept pix as payment

  • Information about job vacancies in the park

    For information about job vacancies and to send your resume, please contact the Human Resources department directly by email Aspscrh@gmail.com.br or by phone (48) 3369-2354.

  • Does the park have a food court?

    We have a food court, kiosks and bars with varied menus and prices.

  • Is it allowed to bring food?

    Food and drinks are not permitted in the park. We have kiosks and bars with varied menus and prices, and we also provide up to two hours for you to leave the park and have your meals.

  • Does the park offer a set meal option?

    We have two PF options, Strogonoff or Bolognese pasta.

  • Questions regarding legislation against the prohibition of bringing food into the park

    In fact, it is not permitted to bring food into the park, but in compliance with the law, we allow guests to leave the park for up to two hours to eat their meals. In this way, we respect the law.

  • Can you bring water?

    We have a complete catering infrastructure to serve our guests. But if you really want to bring your own water, you will still be welcome. That won't stop you from visiting the park. We hope to see you soon!

  • Does the park have hot water?

    Yes, we have hot water available for sale, R$5.00

  • Do you have a buffet?

    No, we do not offer a buffet option in our park. However, our food court is complete with a variety of snacks and portions, and we have many delicious options for you every day!

  • How much does food cost?

    We strive for the quality of our products and services. We aim to offer our visitors a fun and enjoyable experience. Our food service is varied and offers everything from full meals to quick bites and snacks, with prices that are in line with those practiced in our region.

  • When paying for the ticket, access is to the entire park, is there any part paid for separately?

    The adult ticket costs R$110.00 and gives you the right to play on all the rides as many times as you want and enjoy the entire park structure from 10 am to 6 pm. This price does not include parking, food and luggage storage.

  • How much does parking cost?

    Parking (R$25.00 for cars and R$10.00 for motorbikes) and food (can be paid by card)

  • Does the park offer accommodation? Or does it recommend it?

    We do not offer accommodation, but close to the park is Praia dos Ingleses with a wide range of hotels and inns.

  • Can you join the Água Show Park?

    Unfortunately, we do not have any plans for members at this time.

  • Are people allowed to enter the pools wearing shorts and a t-shirt or just swimsuits?

    Yes, you can wear them, as long as they are swimming shorts, Bermuda shorts and t-shirts and they don't have too many buttons.

  • Can people bring floats and life jackets into the pool?

    Yes, as long as the buoys are not too big.

  • Does the park have luggage storage?

    R$30.00 will be charged and R$10.00 will be refunded upon return of the keys.

  • Does the park have charter services?

    We do not have charter services at the moment.

  • Is there a discount for groups?

    Groups of 20 or more people can get special discounts. For more information, please contact us by phone: (48) 9 8436-0596 or email: adm@aguashowpark.com.br.

  • Do you provide support via WhatsApp?

    You can ask your questions via WhatsApp (48) 9 8436-0596. We would like to emphasize that we will NEVER ask you for personal data or code confirmation. We have other means of communication such as our page, our website https://www.aguashowpark.com.br/loja/ and contact telephone number (48) 3369-2354.

  • Do birthday people get a discount?

    Yes! On your birthday you can enter the park for free. Just show your ID or official photo ID that proves your date of birth. (Only on the day, there are no exceptions for dates)

  • Is the park open on rainy days?

    The park is normally open on rainy days, with the exception of days with torrential rain or risk of electrical storms, strong winds, lightning, excessively cold days or other weather factors that compromise the safety of our visitors.

  • Do the parks have height restrictions for rides?

    For safety reasons, access for children under 1 meter is restricted to attractions for their size.

  • Can I bring pets?

    Animals are not permitted in the park.

  • What is the minimum age without a companion?

    Children under 16 years of age may only enter accompanied by parents or guardians with documents in hand. Request a handwritten authorization from the parent or guardian with a contact telephone number, authorizing entry into the park alone.

  • I lost items in the park, what can I do?

    Contact us by phone (48) 3369-2354 or (48) 9 8436-0596

  • I was robbed in the park, what can I do?

    We regret what happened, but unfortunately it is unfeasible to continuously monitor the personal belongings of all visitors to the Park. For this reason, we advise everyone to use the luggage storage facilities available free of charge. We have a trained team that works tirelessly to provide safety and comfort to everyone and we do our utmost to provide any and all assistance in order to provide a quality experience for our guests.

  • Employee information

    For security reasons, we do not pass on personal information about our employees.

  • Can you leave the park and come back?

    Yes, you can! The park offers departures within a period of up to 2 hours. If you exceed the stipulated time, you will be charged for the entrance fee again upon your return.

  • Is there a bus from Barra da Lagoa?

    Center of Barra da Lagoa and take the bus towards Praia dos Ingleses.

  • Are there buses from Canasvieiras?

    You can go to TICAN (the island's northern integration terminal) and take the bus to Praia dos Ingleses, which stops in front of the park.

  • Is there a shower in the park?

    Yes, we have showers in the changing rooms and they are individual.

  • Information about half-price tickets

    The half-price ticket costs R$65.00 and can only be purchased at the park ticket office.

  • Can I use my bus card to purchase a half-price ticket?

    For students, the bus card is not valid for the half-price ticket benefit.

  • Are Brazilians studying abroad entitled to half-price tickets?

    Brazilians studying abroad are entitled to half-price tickets, and must present documentation proving that they are a student at a foreign school and a Brazilian identity card.

  • Can the school document be used to purchase half-price tickets?

    School documentation is valid if presented on the school's mobile application.

  • Can I purchase a student half-price ticket with a photo of my ID?

    Yes, you can purchase it, but the photo must be legible and the document must contain the date of issue, stamp and signature of the school.

  • Can I use my birth certificate to purchase a half-price ticket?

    In the case of children under 12 years of age, the identity card can be replaced by the birth certificate.

  • Can free, scout, pre-university and language courses be used for half-price tickets?

    The half-price benefit for students does not apply to students on free courses, college preparatory courses and languages.

  • Is the park wheelchair accessible?

    In most of the park, yes.

  • Do the pools have wheelchair ramps?

    No.

  • Do children with disabilities have to bring the report?

    Autistic people don't pay.

  • Do low-income Brazilian youth get a discount?

    Upon presentation of proof of registration with CADÚNICO (Registry for Federal Government social programs) and being between 15 (fifteen) and 29 (twenty-nine) years old.

  • Do teachers get a discount?

    Teachers pay half price upon presentation of identification along with their pay slip or teacher's card, which identifies the employing body and/or educational establishment, the employee and the position held.

  • Do Brazilian blood donors get a discount?

    Blood donors pay half price upon presentation of an official document issued by blood centers or blood banks, along with their identity card.

  • Are pregnant women entitled to half-price tickets?

    Pregnant women pay half price upon presentation of identification.

  • Are military personnel and police officers entitled to half-price tickets?

    They are not entitled to half-price tickets, the normal price.

  • Half-price ticket purchase

    Half-price tickets can only be purchased at the park ticket office, upon presentation of documentation.

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